Provide advice to customers relative to new service supply regulations, normal applications of electrical energy such as space and water heating, lighting, ventilation, insulation, motors, controls, etc. and inspection requirements. Discuss their needs and provide information on application and available service programs and assist customer by clarifying and amplifying technical service details at the Customer Operations Centre (COC), by correspondence, telephone, modem, etc. Advise customers and follow up with their contractors on matters relative to Corporate and Utility policies as well as practices and procedures applicable to customer services and equipment.
Respond effectively to customer inquiries and complaints associated with planned or unplanned service disruptions, emergency situations, forestry work, PCB information, chemical spraying, lighting,...