Provide pre‑sales and/or post‑sales consulting to Agilent customers concerning product/service order fulfillment, customer service requests, end‑to‑end order status management, repair/calibration, product changes, returns, accounts receivable collections, invoicing, contract issues, and lease administration.
Manage and coordinate the end‑to‑end customer experience (from order to installation) by applying knowledge of customer situations, company processes, local laws, financial requirements, and international compliance related to customers’ sales contracts and product shipments.
Resolve customer service issues for complex, multi‑country or multi‑regional accounts.
Act as a liaison between customers and internal organizations such as sales, manufacturing, logistics and service delivery to resolve inquiries.
Influence changes to production and/or shipping schedules and price changes.