About the role

This role sits at the heart of our Spanish business and plays a critical role in ensuring we deliver an exceptional experience to our customers. As Customer Operations Specialist, you will be the key connection between customers, commercial teams, supply chain function, and logistics partners. You will ensure products move efficiently from order through to delivery, maintain excellent customer relationships, and support business performance through effective demand planning and operational coordination.

Customer Operations & Order Management

• Managing customer orders within SAP and ensuring accurate, timely processing.
• Acting as the primary point of contact for customer enquiries and order‑related matters.
• Coordinating with customers, sales teams, logistics providers, and internal stakeholders to resolve order discrepancies and delivery issues.
• Managing invoicing activities, credit notes, debit notes, a...