Customer Operations Analyst

Company

Human Forza Group bv

Location

Rotterdam, South Holland

Type

Full-time

 Customer Operations Analyst
Functie omschrijving Customer Operations Analyst

The Customer Operations Analyst is responsible for developing and supporting the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operational excellence, planning & executing special projects and strengthening partner relationships in the EMEA region for their assigned customer accounts. 


Customer Operations Analyst Key Responsibilities:
Serve as a dedicated customer contact point
Define customer policy and procedure according to different market
environments, continue enhancement based on customer and operational feedback
Regularly review with customers and cooperate with origin operations teams to achieve the KPIs agreed with the customers
Achieve customer satisfaction and build relationships with customers; handle customer’s enquiries, claims and complaints 
        
        
    

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