We are seeking a Customer Operations Analyst to assist users and combat fraud across our growing customer base.
Responsibilities
Assist users and answer support requests; compile and analyze support request data; evaluate traffic for high-risk partners to identify and prevent fraudulent users from engaging with our services.
Work within the Customer Support and Platform Quality teams, and collaborate with internal teams across Sales, Solutions, and Product to proactively catch issues and maintain platform quality.
Qualifications
Strong attention to detail and organizational skills.
Ability to identify, isolate, and articulate complex patterns and trends.
Demonstrated process‑improvement experience to reduce workload.
Professional communication skills with end users, internal stakeholders, and external clients.