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Customer Operations & Admin Executive

Company

CHIN YUAN METAL PTE LTD

Location

singapore, singapore

Type

Full-time

Job Description Customer Operations (70%) 1. Customer Renewals Management
  • Proactively track upcoming contract renewals and reaching out to customers at least 60-90 days before expiration
  • Process renewals including quotations and contracts from start to completion
  • Maintain renewal pipeline and provide renewal updates on a regular basis
  • Maintain customer contracts and records in a timely and organized manner
  • Coordinate between customers and internal teams (tech support, billing, sales)
  • Achieve renewal targets of at least 80%
2. Customer Relationship Management
  • Regular check-ins via email and phone with install base customers
  • Address feedback and basic enquiries of install base customers appropriately
  • Assess and route customer issues to respective ENX sales & technical team as required
  • Identify Upsell/ Cross-sell opportunities based on customer usa...

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