Our customers will measure our contribution to their success based on the value they receive from our services. The Customer Manager is responsible for overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving desired business outcomes while minimizing risk. The role must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.