Job Title: Customer Liaison Officer (CLO)

Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester

Reporting To: Contracts Manager / Project Manager

Company Overview

We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success.

Job Purpose

The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, a...