Description You will be ultimately responsibility for handling activities as outlined below: Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores. Support operational ownership in resolving customer enquiries and complaints within D+1 working days. Deliver effective walk off post completion activities that are coordinated by the Customer Manager. Key Responsibilities Key Responsibilities Effective CARE completion on all projects D+1 % contact close out support 80% Walk Off completion (successful visits & score captured) Core Responsibilities Strategy: Ensure a customer service culture is adopted throughout the teams. Carry out measurable customer feedback activities surveys, courtesy calls and such. Covert feedback in to actions. Implement the customer experience strategy. Proactively shape improvements to the customer experience and service. Liaise with the planning manager to understand which projec...