Managing a dynamic caseload and taking full ownership of your area, investigating and resolving customer complaints, with waste team members.
Communicating with customers via telephone, email and site visits, ensuring we follow our brand and regulatory guidelines, keeping them updated throughout their journey.
Collaborating with teams across the business to find timely and effective resolutions.
Main point of contact for case managers. Be responsible for managing the trackers for open complaints for the region, ensuring the right information is provided in a timely manner to the relevant Customer Team.
Arranging and running meetings to bring all relevant parties together to resolve complaints and keep internal stakeholders informed of their progress.
Negotiating or escalating unresolved issues to achieve the best outcomes for both the customer and the company,...