Customer Journey Expert

At ING we are looking for a Customer Journey Expert (CJE) to join our Growth and New Segments area of the Daily Banking & Savings Tribe, supporting the development and evolution of Cuenta START, our value proposition for younger sub-segments.

Responsibilities

• Own end-to-end customer journeys: design, align and evolve journeys from ideation to production, ensuring full definition across business, legal, compliance and technical domains.
• Drive delivery from idea to production: translate business needs into actionable requirements, define User Stories, support backlog refinement and ensure iterative MVP delivery until rollout.
• Lead cross-functional alignment: work closely with Legal, Compliance, Fraud, Architecture and Tech to ensure robust, compliant and scalable solutions.
• Act as Business Guardian: ensure journeys meet regulatory and internal standards, safeguarding customer and business integrity.