At ING we are looking for a Customer Journey Expert. The role is within the Growth and New Segments area of the Daily Banking & Savings Tribe, supporting the evolution of Cuenta START, our value proposition for younger sub‑segments.

Key Responsibilities

• Own end‑to‑end customer journeys: design, align and evolve journeys from ideation to production, ensuring full definition across business, legal, compliance and technical domains.
• Drive delivery from idea to production: translate business needs into actionable requirements, define User Stories, support backlog refinement and ensure iterative MVP delivery until rollout.
• Lead cross‑functional alignment: work closely with Legal, Compliance, Fraud, Architecture and Tech to ensure robust, compliant and scalable solutions.
• Act as Business Guardian: ensure journeys meet regulatory and internal standards, safeguarding customer and business integrity.
• Be strongly data‑driven: extract...