## Customer Insights LeadApplylocations: Westpac on Takutai Squaretime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 18, 2026 (13 days left to apply)job requisition id: JR **Customer Insights Lead, Institutional and Business Banking****Permanent, Full-time role****Located in Britomart, Auckland****Mō te tūranga | About the Role**We're looking for a Customer Insights Lead to help us better understand how business customers engage with our digital channels and turn those insights into meaningful improvements. Working closely with our Customer Experience Manager, you'll bring together behavioural data, customer feedback, and journey insights to identify pain points, uncover opportunities, and help prioritise initiatives that will have the greatest impact on customer outcomes.This role is ideal for someone who combines strong analytical capability with commercial thinking and a genuine curiosity about customer behaviour. You'll be comfortable working wi...