Description

Customer Orientation

• Build and maintain trusted relationship with assigned (Tier) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions. 
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business. 
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collabo...