Position Summary

As a Customer Growth Executive, you'll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You are accountable for coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.

Job Description

• Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, sharing strategy and roadmap, helping position against competitors).
• Serve as a focal point for clients when it comes to meeting client's business and technical expectations (technical escalations, services/product adoption, communicating customer feedback and ideas to Product teams).
• Coordinate different teams to best serve customers.
• U...