Customer Field Engineer

Company

LanceSoft Inc

Location

Greenville, South Carolina, United States

Type

Full-time

            Pay Range: $20-$21/hr 

Location: Greenville, SC

Job Description:

Here are some of the tasks that our field service technicians do each day:

Perform minor maintenance, repairs, and component replacement at the module level.

Maintains parts inventory and related records.

Provides status reports throughout the service repair.

Diagnose problems based on the information provided in the call and through the error logs on the ATM.

Responsible for ownership of customer issues until resolution according to SLA agreements.

Practices security safety procedures when working with ATM's and or within financial institution.

Complete Client specific Training and certifications.

Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

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