**Description**

**Location:** On site at location listed in job posting.

**Work Hours:** During work week hours are 11am-8pm with Saturday closing shift of 11am-8pm

**Day off is Sunday and another day off during the middle of the week.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

**SUMMARY**

The Performance Manager’s primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center set...