• Perform outbound calls to users who leave callback
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public problems andqueries.

Need to work in shifts, on weekends and PHs

Shift/Work schedule – 44 hours per week. 5.5 days.

(6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm