At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.



SUMMARY OF THE JOB :

The Customer Experience Specialist is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Experience Department. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days.


ESSENTIAL FUNCTIONS:


+ Accurately, efficiently and professionally answer customer inquiries via the telephone.

+ Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary.

+ Performs account maintenanc...