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Customer Experience Specialist

Company

Visa To America Inc

Location

, ilocos region, philippines, ilocos region

Type

Full-time

  • Provide exceptional customer service through various communication channels.
  • Resolve customer inquiries and issues in a timely manner.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service processes.
  • Achieve individual and team performance goals.
  • Stay updated on product knowledge and company policies.
  • Job Title: Customer Service Agent
  • Educational Qualifications: Diploma in any relevant field
  • Experience Level: Fresh Graduate/Student
  • Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
  • Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
  • Working Conditions: Primarily in a call centre environment, possibly shifts
  • Qualities and Traits: Excellent communication, patience,...

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