Customer Experience Specialist (Greek Speaker)

Location: DigiCert, Cape Town, Western Cape, South Africa

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Greek to join our team in Cape Town.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer‑call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test‑data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation tes...