Position Overview

Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience.

Responsibilities

• Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys.
• Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders.
• Conduct data deep dives across customer journeys to identify opportunities for improvement.
• Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements.
• Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends.
• Contribute to discovery research on key issues such as cancellations, order delays, and support performance.
• Prepare insight reports and presentations for senior leadership ...