Customer Experience & Operations, Digital Platform Executive (6mths, Ubi, UP$4.3K)
Oversee end‑to‑end customer service and operational workflows for digital programmes
Manage and resolve customer issues promptly, professionally, and effectively
Collaborate with internal stakeholders including marketing, business development, partnerships, and operations to align service standards and initiatives
Review and analyse customer journeys to identify service gaps and improvement opportunities
Prepare presentations, training materials, and conduct briefings or training sessions for operations teams
Leverage technology and automation to enhance operational efficiency and reduce manual processes
Develop, review, and maintain customer service policies, procedures, and documentation
Ensure Standard Operating Procedures (SOPs) are current, compliant, and consistently applied