As a Customer Experience Operations Associate, you will be part of the Pio Service Department, supporting the operational requirements of the Customer Service team. You will play a key role in coordinating customer-related projects, conducting case research, and facilitating cross-functional collaboration, ensuring seamless service delivery and an exceptional customer experience for Focus Global clients.

Key Responsibilities

• Customer Service Operations Support
  • Provide operational and administrative support to the HF Service Department.
  • Assist in the execution of customer service initiatives and operational activities.
  • Prepare customer case details and conduct research to support senior Customer Relations team members.
• Project Coordination & Monitoring
  • Monitor the progress of customer installation and servicing projects to ensure timely completion.
  • Maintain accurate records and update...