Own end-to-end customer operations across quotation, order management, and account servicing.
Lead CRM as a core business platform to drive visibility, discipline, and insights.
Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
Drive continuous improvement, standardization, and automation across workflows.
Build, lead, and develop a high-performing, customer-centric team.
Job Responsibilities
Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.