Take charge of customer satisfaction as the Customer Experience Manager at Permacon, located in Milton. Oversee a team as you enhance service efficiency across Southwestern Ontario.
You will play a crucial role in supervising 10 team members, including Customer Experience Coordinators and Dispatchers, ensuring the delivery of superior service. Your commitment to quality will involve developing and executing sales policies while cultivating effective relations with other teams. Your leadership will be key in driving improvements in order taking and logistics management.
Key Responsibilities:
• Lead and develop the Customer Experience team
• Oversee the execution of sales policies and service standards
• Manage logistics, order management, and inventory control
• Facilitate relationships with the sales and planning departments
• Enhance customer interaction through proactive management
Requirements:
• Diploma in business administration or equivalent experience<...