Customer Experience (CX) Manager LATAM
Mexico City, Mexico LATAM (Mexico, Brazil, Chile priority)
About the Role We are looking for a Customer Experience (CX) Manager for LATAM to lead and elevate the end-to-end customer journey across the region. This role is responsible for embedding a customer-centric culture, driving continuous improvement, and ensuring that customer insights translate into impactful actions.
You will act as a
key integrator across Commercial, Operations, Supply Chain, and Customer Service teams
, ensuring a consistent and high-quality experience for customers across multiple markets.
What You’ll Do
CX Strategy & Execution Lead and implement the regional Customer Experience strategy aligned with global frameworks Define governance models, performance tracking, and improvement roadmaps Ensure consistent CX standards across LATAM markets
Customer Insights & Voice of Customer Drive Voice of the Customer (Vo C) programs across the region Transla...