Customer Experience Manager

Location: Northern New Jersey | Employment Type: Full-Time

A growing residential services company is seeking a Customer Experience Manager to oversee and improve the end-to-end client journey from project kickoff through final completion. The organization operates in a fast-paced, project-driven environment and is focused on delivering a high-touch, customer-centric experience throughout every stage of the process.

This role serves as both a strategic lead and hands-on manager responsible for customer communication, escalation management, operational coordination, and process improvement. The ideal candidate has experience managing customer relationships across long project timelines involving multiple stakeholders, while also building scalable workflows and performance metrics.

Key Responsibilities

Customer Journey Managem...