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Resourcing Manager - Customer Contact - Management, Planning, Transformation, Digital & Director Level at Cactus Search - Permanent, Interim &…

We’re on the lookout for a dynamic Customer Experience Manager to lead our large-scale contact centre. If you're passionate about elevating service, empowering people, and shaping seamless customer journeys—this is your role.

This role will be fully onsite in the South West for the 1st 6 months & then will progress to a hybrid business model.

What you’ll do:

• Lead a customer contact team of 250–500FTE to deliver outstanding customer experiences
• Champio...