Sharp & Carter is partnering with a purpose-driven organisation to appoint a Customer Experience Manager.
- Five Dock, Sydney
- Full-Time, Onsite
- up to $120k + Super
This is a high-impact leadership role, responsible for overseeing a client services function and improving the end-to-end customer journey - from initial enquiry through to long-term retention.
You will join the business at a pivotal time with the opportunity to shape processes, uplift performance, and drive meaningful outcomes for a loyal client base.
Reporting into senior leadership, you will lead a Customer Services team of 14, including 3 Team Leaders and 11 Consultants.
You will take ownership of both the day-to-day operations and the ongoing improvement of the client experience.
Key Responsibilities