Job Description
Savannah Informatics is a Kenyan e-Health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations and regions. Our vision is to enable a better healthcare future for Kenya through pioneering use of information technology and knowledge creation
Customer Experience Manager
Key Responsibilities:
Leadership & Team ManagementLead and develop the customer experience team, ensuring optimal workload distribution and staffing.Provide coaching and mentorship to enhance team capabilities and foster career growth.Implement leadership and training programs to build a customer-focused culture.Act as the bridge between management and the CEX team, ensuring alignment with company goals.Drive succession planning by developing skilled employees who can advance wi...