Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Lead the development and execution of the Customer Experience (CX) Insights strategy for Business and Corporate segments, aligning to the bank’s customer-centric vision and business objectives.
Leverage customer data, feedback, and analytics to generate actionable insights that drive improved customer satisfaction, loyalty, and commercial outcomes.
Define, track, and report on key CX metrics (e.g., NPS...