We're partnering with one of Dubai's leading government organisations to recruit an experienced Customer Experience (CX) Lead to drive the transformation of digital customer journeys across some of the UAE's most strategic digital initiatives. This is an opportunity to influence how millions of citizens, residents and businesses engage with government services by leading the governance, design and continuous optimisation of end-to-end digital experiences. Working across multiple government entities, you'll champion customer‑centricity, establish best practice CX frameworks and help shape the future of digital government. If you're passionate about service design, customer journey transformation and delivering exceptional digital experiences at scale, this is a role where you can make a lasting impact.
Responsibilities