Overview

Work Location: St. John’s, Newfoundland and Labrador, Canada

Department: Personal & Commercial Banking

Position: Customer Experience Associate

TD Canada Trust emphasizes customer service, relationship building, and delivering banking solutions with integrity. The role focuses on processing transactions, understanding customer needs, and providing accurate information and advice toTD customers while ensuring a positive experience.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand customer needs and recommend solutions tailored to those needs, exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures; escalate non-standard issues as necessary.
• Achieve assigned goals and busines...