Operations
Davao, Philippines
Customer Experience Associate
Thrive as a Customer Experience Associate by providing outstanding phone, chat, and email support. Use your multitasking and communication skills to excel in a dynamic environment.
Duties And Responsibilities
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Perform 50% voice and 50% non-voice tasks.
- Thoroughly and efficiently gather required customer information.
- Research remittance information and update the status of the transaction.
- Review documents shared by customers to match with internal information.
- Work closely with partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
Soft Skills