• Unresolved Error, Application Issue reporting and follow through, F2F application error assistance 
• Inter Departmental coordination, process recommendation and follow through
• Infrastructure and Technology
• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.
• Accept other associated responsibilities and projects as the need arises.
  
  

Competencies for the Job 

• Customer Service Support