TD Canada Trust is seeking a Customer Experience Associate to deliver outstanding customer service, process financial transactions accurately, and promote banking solutions.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Identify and understand customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures and, when necessary, escalating non-standard activities.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Contribute to a positive, diverse, and equitable...