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Customer Experience Agent

Company

Likha Careers

Location

angeles, pampanga

Type

Full-time

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time and Fixed Term Contract

Work Setup: Onsite, Nightshift

Salary Range: P18,500 - P23,500 monthly

About the Job: Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our client team as a Customer Experience Agent, where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Scope & Responsibilities

  • Assist customers with technical issues and concerns related to their use of the product and/or service.
  • Document call-related information for auditing and reporting purposes.
  • Maintain and update customer information as needed.
  • Upsell existing customers on new or enhanced services.
  • Maintain a courteous and professional demeanor at all times. ...

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