The Customer Experience Advisor plays a key role in delivering a seamless and positive experience to customers, with the aim of building long-term loyalty and supporting revenue growth. This role operates within a customer service or call centre environment and provides product and customer support across multiple channels.
The advisor will assist customers by guiding them through product selection, supporting online self-service and transactions, and ensuring queries are resolved efficiently. Responsibilities include processing quotes and orders on SAP, managing customer enquiries and complaints, and following up on open orders to completion. The role also requires supporting other functions within the Customer Experience team and assisting across different territories when needed.