Legal & General (L&G) is a leading UK financial services group and major global investor, safeguarding people’s financial futures since 1836.

Job Description

We’re looking for a Customer Experience Advisor to join our Workplace New Business & Payroll (Client Services) team in Cardiff. This role is predominantly admin‑based, supporting pension schemes with contribution queries, payment reconciliation and member pension updates, with occasional inbound and outbound calls.

This is a permanent, hybrid position: one day a week in the office, 35 hours per week, flexible working hours between 7:30 am and 5:30 pm, with a starting salary of £25,000.

What you'll be doing

• Providing day‑to‑day administrative support across pension scheme servicing activities
• Responding to queries by email and delivering a high standard of service
• Handling a small number of inbound and outbound calls to support schemes and provide updates <...