Customer Experience Administrator (Internal Vacancy) Position summary

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker is seeking a proactive and detail-oriented Customer Experience Administrator to join our Customer Experience Contact Centre team at our Head Office in Johannesburg. The role provides administrative and operational support to enable efficient day-to-day running of the Contact Centre, including coordination of internal processes, communication, and general office administration.

Administer customer experience incentive programmes and budgets (allocations, approvals, payroll submissions, and reporting). Coordinate procurement and payments (quotes, ordering, vendor payments, and purchase orders). Manage corporate credit card administration and reconcile monthly expenditure; resolve or escalate discrepancies. Plan and support ...