Customer Experience Sr. Analyst

Sandy Springs, GA- HYBRID

12 Months

Pay: $25 per hour



The interview will focus on your experience with customer experience analytics, Voice of Customer (VOC) insights, Power BI reporting, and your approach to translating customer sentiment into actionable recommendations. You ll also have the opportunity to discuss how you ve partnered with cross functional teams to drive customer centric improvements.



The conversation will last approximately 45 minutes and will be conducted virtually



Job Overview

The Customer Experience Sr. Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional deci...