Customer Excellence Specialist

This posting is for the purpose of creating a candidate pool for future opportunities. There is no current vacancy for this position. Qualified candidates may be contacted should a suitable opportunity arise.

Reporting to the Manager of Customer Excellence, the Customer Excellence Specialist is responsible for managing the daily interactive needs of both external clients and internal stakeholders. In this role, the Specialist acts as a critical liaison, ensuring effective communication and resolution of any concerns or issues that may arise. This position plays a key role in maintaining the seamless operation of the division, providing high-level support to clients, external applicants, and various internal teams.

In addition to these primary responsibilities, the Customer Excellence Specialist is expected to acquire cross-functional expertise by training in other essential areas, such as order intake and service...