Listing reference: track_

Listing status: Online

Apply by: 26 March 2026 Position summary

Job category: Customer Service

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No Introduction

Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

Responsibilities The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards. Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards. Accurate capturing of data and updating of client information while speaking with the client. Ensure that Customer Service standards are maintained in a highly pressurized environment. Meet targets as per Key Performance Ag...