Lead the managed services delivery for efficiency, quality and alignment with recurring revenue goals.
Implement and monitor adoption plans for successful to drive or maximize the customer investment.
Monitor service performance, analyze trends and implement corrective actions to improve quality.
Lead and conduct regular service reviews with clients and internal teams to ensure transparency andaccountability to align services with strategic objectives.
Act as the primary point of contact for service-related matters, ensuring high customer satisfaction.
Proactively identify and address customer concerns, managing escalations effectively.
Build and maintain strong, long‑term relationships with key stakeholders.
Oversee incident, problem and change management processes to minimize service disruptions.
Drive root cause analysis (RCA) for major inciden...