Exciting Opportunity: Join Our Team as a Customer Contact Inbound Telephony Advisor - 12 month contract - Cardiff

Are you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you!

The Customer Contact Inbound Telephony Advisor position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. As a key member of our client's call centre, you will be responsible for responding to inbound customer inquiries, diagnosing issues, and providing effective solutions on the first contact.

Key Responsibilities:

Respond to inbound customer inquiries via phone, showcasing professionalism and empathy
Diagnose issues and provide efficient and accurate solutions on the first call
Utilise internal systems and knowledge bases to assist customers confidently
Document interactions clearly and accurately
Collaborate with team members to share knowled...