Description

The main aims of this role of Customer Communications Coordinator are to assist the Customer Communications Director in delivering centralised customer service support across the business and helping ensure that customer complaint escalations are minimised. The role includes regular review of best practice guidelines and the collation/design of learning materials to ensure teams have a solid foundational training. The role also requires regular reporting across the business on unresolved complaints and investigation into escalated complaints including liaison with internal partners (general and accessibility customer service teams, event and ticketing teams, promoters, box office managers), third-party partners and external dispute resolution services. In this way escalated complaints are handled in a timely and efficient manner to ensure satisfactory resolution.

You will need to be comfortable working to tight deadlines, have great attention t...