You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
You are responsible for the preparation and documentation of 8D reports for customers
You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
You approve technical statements for customers and also prepare reports on product failure behavior
You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers
Your Profile
You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration