We are hiring a Customer Centric Engineer to join our Global Customer Centric Engineering team and help deliver Customer satisfaction by solving the toughest technical customer escalations fast and championing a trust strategy throughout the company.
The Customer Engineering team sits at the intersection of Product Engineering and our Success and Support organization, acting as the deepest technical escalation layer for our most critical customer issues. As a Customer Centric Engineer, you will own the end‑to‑end lifecycle of complex technical escalations—from root cause analysis through code‑level fixes—while also driving long‑term improvements to how Workato is built, debugged, and supported at scale.
This role requires working during USA working hours (8:00 pm‑5:00 am IST).