A leading customer service provider in Malaysia is seeking a Call Centre Agent to manage inbound and outbound calls effectively. The ideal candidate must have strong communication and problem-solving skills, demonstrating a customer-first mindset. Responsibilities include answering queries, handling complaints, and ensuring customer satisfaction. Previous experience in customer service is preferred, but a willingness to learn in a fast-paced environment is crucial. Flexible working hours, including weekends and holidays, may be required.
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